We’re very happy to discuss our products so please contact us by phone during UK business hours 8:30 – 5:00 Monday – Thursday and between 8:30 and 1pm on Fridays.
Or alternatively, please use the form below.
This form is delivered to our Warranty/Support Team. For sales enquiries please use our Contact Us Form.
Warranty – Shield Products
Products designed and manufactured by Shield carry a Limited Lifetime warranty on materials and workmanship.
7 year warranty on electronics.
Goods being returned under warranty claim must be notified in writing, clearly stating: date of purchase, place of purchase, exact nature of the fault and claim, circumstances under which the fault occurred.
Where Shield agrees to the return of the goods under warranty, it will either arrange for the goods to be collected at its own cost or agree to reimburse the customer all reasonable costs. This may include the supply of goods or service in lieu of a monetary value.
Excluded from warranty are all consumable items [e.g. batteries], wear and tear.
The Company reserves the right to refute claims where goods have been used for anything other than their intended purpose.