We’re very happy to discuss our products so please contact us by phone during UK business hours between 8:00 – 16:30 Monday – Thursday and between 8:00 and 13:00 on Fridays.
Or alternatively, please use the form below.
This form is delivered to our Warranty/Support Team. For sales enquiries please use our Contact Us Form.
Warranty – SHIELD Products
Products designed and manufactured by SHIELD carry a limited lifetime warranty on materials and workmanship.
Electronics carry a 7-year warranty.
Warranty claims must follow the official process via:
https://www.shieldsights.com/warranty-rma
Customers must:
Create an account
Submit a warranty request via the Support section
Obtain an RMA number before returning goods
Returned products will be inspected, and SHIELD will repair or replace faulty components where applicable.
Customers must remove batteries before returning products.
Shipping labels can be generated via the customer account area.
Excluded from warranty:
Consumable items (e.g. batteries)
Wear and tear
Damage caused by misuse or improper handling
The Company reserves the right to reject claims where products have not been used as intended.
This warranty is in addition to your statutory rights.
