Terms and Conditions

Terms and Conditions
Introduction

Welcome to ShieldSights.com (the “Website”), operated by SHIELD Sights Ltd (“we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using the Website. If you do not agree with these Terms, you must not access or use the Website.

Use of the Website

Eligibility:
You must be at least 18 years of age to use this Website.

Permitted Use:
You may use the Website for lawful purposes only and in accordance with these Terms.

Prohibited Use:
You agree not to:

Impersonate any person or entity
Interfere with or disrupt the Website or its servers
Attempt to gain unauthorized access
Distribute spam or malware
Violate any applicable laws or regulations
User Accounts (If applicable)

Account Creation:
You may create an account via WooCommerce/WordPress. You agree to provide accurate and complete information.

Account Responsibility:
You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.

Termination:

By You:
You may terminate your account at any time.

By Us:
We may suspend or terminate your account without notice for:

Breach of these Terms
False or inaccurate information
Unauthorised use of the Website
Illegal or harmful activity
Non-payment of fees
Trade restrictions or sanctions
Extended inactivity

Effect of Termination:
Access may be revoked immediately. Data may be retained per our Privacy Policy. You remain liable for obligations incurred prior to termination.

Content and Intellectual Property

All Website content is owned by SHIELD Sights Ltd or its licensors and protected by intellectual property laws.

You may not:

Copy, reproduce, or distribute content without permission
Modify or reverse engineer the Website
Use branding without prior written consent

Purchases

Product Information:
We strive for accuracy but do not guarantee error-free descriptions.

Pricing and Currency:
Prices are displayed in the selected currency and include applicable taxes where required. Total cost is shown at checkout.

Payment:
We accept PayPal and Stripe. By purchasing, you authorise payment collection.

3D Secure:
Transactions may require identity verification.

Licensing Requirements

Certain products offered for sale may be subject to licensing or Home Office authority.

A valid and appropriate licence or authority must be provided before such goods can be supplied.

For export orders, SHIELD will, where required, apply for the necessary export licence from the relevant UK authority. Customers must provide all required import, export, and trade documentation to support such applications.

Where applicable, customers must complete and return an End User Undertaking (EUU) or stockist undertaking in a format acceptable to the relevant UK authority.

Shipping Policy

Processing Time:
Orders are processed within 1–5 business days.

Delivery:
Delivery times vary depending on destination.

International Shipping:
We ship worldwide except to restricted or embargoed destinations.

You are responsible for:

Customs duties and taxes
Acting as importer of record
Compliance with local laws

Risk:
Risk transfers to you upon delivery.

Returns & Exchanges

Returns are accepted within 30 days if items are unused and in original packaging.

Return shipping is the customer’s responsibility unless items are faulty.

Refunds are processed within 5–7 business days after inspection.

Incorrect Items Received

Incorrect items must be reported within 7 days with supporting details and images.

We will arrange return and replacement or refund at no cost to you.

Cancellation Policy

Orders may be cancelled within 24 hours if not yet dispatched.

Once shipped, orders cannot be cancelled but may be returned.

Address Changes and Delivery

You must ensure delivery details are correct at checkout.

We are unable to ship to PO Boxes

Additional charges for redirection may apply and will be your responsibility.

Product Use and Safety

All products sold by SHIELD Sights Ltd must be used strictly in accordance with any instructions, manuals, safety guidelines, and specifications provided by the manufacturer, whether supplied with the product or made available on our Website.

You are responsible for ensuring that you read, understand, and follow all such instructions prior to use. Improper use, misuse, modification, or use outside of the manufacturer’s intended purpose may result in damage, injury, or loss, and is undertaken entirely at your own risk.

To the fullest extent permitted by law, SHIELD Sights Ltd shall not be liable for any damage, loss, or injury arising from:

Failure to follow manufacturer instructions or guidance
Incorrect installation or use of the product
Use of the product for unintended or unlawful purposes
Any modification or alteration of the product

You are also responsible for ensuring that the use of any product complies with all applicable local laws and regulations in your jurisdiction.

Warranty – SHIELD Products

Products designed and manufactured by SHIELD carry a limited lifetime warranty on materials and workmanship.

Electronics carry a 7-year warranty.

Warranty claims must follow the official process via:
https://www.shieldsights.com/warranty-rma

Customers must:

Create an account
Submit a warranty request via the Support section
Obtain an RMA number before returning goods

Returned products will be inspected, and SHIELD will repair or replace faulty components where applicable.

Customers must remove batteries before returning products.

Shipping labels can be generated via the customer account area.

Excluded from warranty:

Consumable items (e.g. batteries)
Wear and tear
Damage caused by misuse or improper handling

The Company reserves the right to reject claims where products have not been used as intended.

This warranty is in addition to your statutory rights.

Warranty – Third Party Products

Products supplied where SHIELD acts as an agent for an Original Equipment Manufacturer (OEM) are subject to the OEM’s warranty terms.

Privacy

SHIELD does not share customer data with third parties except where necessary to fulfil orders or comply with legal obligations.

All data is handled in accordance with applicable data protection laws.

Export Control and Compliance

You must comply with all applicable export laws and regulations.

Products must not be exported or transferred to restricted countries or prohibited persons.

Disclaimer of Warranties

The Website is provided “as is” without warranties except as required by law.

Limitation of Liability

Nothing excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation

We are not liable for:

Indirect or consequential losses
Loss of profits, business, or data

Total liability is limited to the amount paid for the product.

Indemnification

You agree to indemnify SHIELD against claims arising from your use of the Website or breach of these Terms.

Consumer Rights

Nothing in these Terms affects your statutory rights.

Consumers may have cancellation rights under applicable laws.

Force Majeure

We are not liable for delays or failures caused by events beyond our control.

Severability

If any provision is invalid, the remaining Terms remain enforceable.

Entire Agreement

These Terms constitute the entire agreement between you and SHIELD.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance.

Contact Information

Legal Name: SHIELD Sights Ltd
Company Registration Number: 02069725
Address: Shield House, Blacknell Lane, Crewkerne, TA18 7HE, United Kingdom
Phone: +44 (0)1297 678233
Email: info@shieldpsd.com

VAT Number: 339458563

Acceptance of Terms

By placing an order, you confirm that you have read, understood, and agree to these Terms.